Shipping & Returns

WHERE IS MY ORDER?

Your order is dispatched next business day, so you'll be cool to cry in no time! 

We do our best to resolve lost or delayed order issues! However, we find the fastest way to get results, is to contact the courier directly. 

All orders are shipped with Aus Post, please go ahead and track your order here.

You'll need your tracking number, which is in your shipping confirmation email. These emails are cheeky and like to sneak into spam folders, so please check there if it isn’t in your main inbox.

SHIPPING RATES

Within Australia

  • Standard shipping is free (applied at checkout) for orders $70 and over.
  • Standard shipping is $10 for orders less than $70.
  • Express shipping is available for $15. 

International Shipping

  • Shipping is free (applied at checkout) for orders over AUD$160.
  • Shipping is AUD$30 for orders less than AUD$160.

SHIPPING TIMES

  • VIC, NSW, ACT & SA: 1-3 business days*.
  • QLD & TAS: 2-4 business days*.
  • WA & NT: 3-5 business days*.
  • International: 10-28 business days*.

*Delivery time frames begin once order is collected by the courier.

RETURNS

As part of the "ICTC GR8 Fit Guarantee", we offer free Aus wide returns and exchanges.  

You're welcome to refund or exchange your purchase, providing that it meets the following guidelines: 

  • Item(s) returned within 30 business days of receiving.
  • Item(s) must be unworn, unwashed, unused with all original tags/labels attached.
  • Please contact us with your order number and reason for exchange.

Return and replacement postage for international orders are paid by the customer. 

100% CARBON NEUTRAL SHIPPING

All our domestic & international deliveries are 100% carbon neutral. Basically, whatever CO2e is emitted, is cancelled out by a process known as 'offsetting' – that is, supporting projects that reduce emissions, like regenerating precious forest, replacing old equipment with more efficient technology, or even training communities in beekeeping!